Privacy Policy

1. Introduction

Zaelex LLC, operating as Zaelex PPF, Wrap & Tint (“we,” “us,” or “our”), operates the website www.zaelex.com. We are committed to protecting the privacy of our website visitors and clients in accordance with California law, including the California Online Privacy Protection Act (CalOPPA) and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, and safeguard your information.

2. Information We Collect

We collect information that you voluntarily provide to us when you fill out quote requests, contact forms, or utilize our booking systems. This information includes:

• —Personal Identifiers: Full name, email address, phone number, and physical street address.
• —Vehicle Information: Year, make, model, VIN number, odometer reading, and paint/color type.
• —Payment Data: In the near future, when booking online with a credit or debit card, your transaction will be securely processed by a third-party PCI-compliant payment processor. We do not store raw credit card data on our servers.
• —Technical Data: IP addresses, browser types, and usage data collected via standard cookies for website optimization.

3. How We Use Your Information

We use the collected data strictly to fulfill your service requests, including:

• —Generating accurate quotes for automotive paint protection film, vinyl wraps, and window tinting.
• —Scheduling appointments and managing vehicle drop-offs.
• —Sending service updates, project status alerts, and transactional messages via SMS or email.

4. Data Sharing and Third-Party Disclosure

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes. Your data is only shared with trusted service providers strictly necessary to run our business operations, such as website hosting, SMS messaging services, or card payment gateways.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. You may request deletion of your data at any time by contacting us at contact@zaelex.com.

6. TCPA Compliance and Messaging Rights

In compliance with the Telephone Consumer Protection Act (TCPA) and California regulations, by submitting your phone number on our website forms, you consent to receive transactional and operational messages such as appointment reminders or project status updates. You can opt out at any time by replying STOP to any text message.

7. Your California Privacy Rights (CCPA)

California residents have the following rights under the California Consumer Privacy Act:

• —Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• —Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
• —Right to Opt Out: You may opt out of the sale of your personal information. We do not sell personal information.
• —Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, contact us at contact@zaelex.com. We will respond to verifiable requests within 45 days as required by law.

8. Contact Information